How To Successfully Navigate Workplace Conflict

You’ll spend a significant amount of time at work seeing the same people every day. Ideally, you enjoy spending time with your workplace acquaintances, and you can work together well. But even the strongest relationships have frayed ends, and you (usually!) don’t get to choose the people you work with. Eventually, there will be conflict.

A hectic project may bring out the choler, or your teammate may have a contradictory work style to yours. Maybe you and your boss don’t see eye-to-eye on your salary negotiation, or maybe someone simply keeps eating your lunch. No matter what form it may appear in, workplace conflict is unavoidable.

However, conflict is not always something negative. Conflict can be a catalyst for growth. According to organizational communication scholars Stanley Deetz and Sheryl Stevenson:

“(a) conflict is natural; (b) conflict is good and necessary; and (c) most conflicts are based on real differences” -Deetz and Stevenson (1986)

With help from leadership and workplace experts across the globe, we’ll examine the nature of conflict, recognize that conflict doesn’t have to be hostile, and learn how to effectively navigate the murky waters of workplace conflict.

Conflict itself isn’t a bad thing

As the aforementioned communication scholars have noted, conflict is both natural and necessary. It’s impossible to imagine a group of people in any setting that won’t eventually have a difference of opinion and clash.

“As with any place full of interpersonal relationships, a workplace can be rife with a wide range of conflicts. There are the work-specific problems related to promotions, salary disparity, lack of recognition for achievement, or shared responsibility among a team. There are also more general issues with personal space and privacy; and then there are plain old personality conflicts.” –Rita Friedman, Career Coach

The first instinct many have is to avoid the conflict and hope it passes so as not to create a hostile environment. Yet this denies an opportunity for growth and understanding. By leaving the cause of a conflict in the dark, a solution can never come to light. Imagine a colleague always talks over you in meetings, leaving your ideas on the sidelines. By staying silent, you may never get your chance to have your voice heard.

Libby Calaby believes without a strong leader willing to step in as an unbiased adjudicator, a team will eventually tear itself apart. A third party can help, but an understanding that conflict is necessary and that it doesn’t need to be antagonistic can empower you to take charge.

Conflict doesn’t have to be hostile

The biggest myth of conflict is that conflict is always a hostile act. You don’t need to call your coworker out in front of everyone and put them on the spot or come up with some elaborate revenge plot.

Think of conflict simply as a disagreement. A conflict may sound severe but we have disagreements all the time, right? If I want to go out for tacos but you’d rather get a pizza, that’s not such a big deal, is it? We may have a little debate about the merits of each, and ultimately both of us won’t get our way, but that’s not something cataclysmic.

Putting conflict into this perspective makes it easier to handle conversations a bit more easily. Nexxt’s Alexander Richardson offers the example of negotiations with your boss. You may want something from your boss, a raise, or a day off, and assume your boss is against you. You may believe yourself to be in conflict with your boss, and you may be right, but that doesn’t mean you’re at odds. Think of the opportunity as negotiation and you’ll get the best results.

How to handle workplace conflicts

With a better understanding that conflict is necessary for growth and that it doesn’t need to be aggressive, how can we handle workplace conflicts in a respectful manner? The experts at Small Biz Viewpoints, Robert Half, and Advanced Leadership Consulting each have their ideas on how to handle the process. These tips fall into three broad categories to get you started.

1. Be proactive

Don’t let a conflict fester or snowball out of control. You can often stop conflict before it happens by checking in with your peers and asking for simple feedback, writes Carl Robinson of Advanced Leadership Consulting.

He adds that, while recognizing conflict is inevitable, you want to establish conflict resolution procedures in advance. “Think of the procedures as ground rules for behavior within and outside the team. Don’t wait for the conflict to happen before establishing ground rules for navigating conflict.”

2. Be respectful

Stick to the facts and don’t make a conflict feel personal. Keep the argument on the issue at hand. This prevents the other party from immediately feeling defensive or attacked, and they’ll be far more willing to listen to what you have to say.

“Be mindful during the resolution process, you should use neutral terms and display open body language with all of the employees involved. For this reason, you should focus on the events and behaviors instead of the personalities.” -Small Biz Viewpoints

3. Compromise

Chances are, you won’t reach a perfect solution for both parties involved. Learning how to compromise is key. While it may feel like you’re conceding or giving up, learning how to give and take is vital for growth and to move past a disagreement. Robert Half believes “[D]iplomacy is based on tradeoffs and finding an acceptable middle ground. Aim to create a win-win situation where both parties walk away gaining something.”

Wrap up

Even in the best company culture, even if you adore your coworkers, conflicts will happen. Keeping perspective in these conflicts is necessary to gain an understanding and come to an amicable solution. You may not always “win” your conflicts, but by realizing that conflict is necessary and can be positive, and understanding how to handle conflicts, you’ll come away without losing or damaging your workplace relationships. But either way, don’t eat your coworkers’ lunch. That’s just impolite.

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Self-Management Skills You Need To Succeed

Self-management skills are defined as one’s ability to control their actions, feelings, and thoughts in a calculated and constructive manner in order to follow through on their goals and responsibilities. (GlassDoor) With many professionals continuing their careers in a remote or hybrid role, the ability to work autonomously and self-manage is a fundamental part of improving job performance and productivity. People who are well-developed in self-awareness and self-regulation are “well-positioned to develop a set of self-management skills that support them on their work and personal journeys.” (BetterUp)

“Self-Management is all about becoming your own leader by training your mental, physical, social, and intellectual faculties in different ways.” – Dr. Prem Jagyasi. 

With supporting research from the career resource hub at GlassDoor, we compiled four critical components of effective self-management and reveal steps you can take to improve on each of them:

1. Stress Management

“In high-pressure situations, you remain calm and collected. Rather than losing your focus, you find a way to solve stressful problems.”

Learning to balance your physical and emotional capacities is critical to limiting your stress intake and mastering self-management. Where is the benefit of allowing yourself to focus on your job’s negative features and letting yourself get easily upset with co-workers and clients? Keep your happiness and productivity top of mind by prioritizing your stress management and mental health.

Put It Into Practice: 
– Get outside to release tension and recharge for a productive afternoon.
– Set up appointments with a life coach or therapist.
– Define what being ‘healthy’ looks like in your life.
– Set a sleep schedule.
– Reflect in a journal.
– Exercise regularly.
– Get organized.

2. Time Management

“You can prioritize your tasks and get things done on time. You have ways to stay motivated and avoid procrastination.”

The pandemic pushed us outside of our patterns and inside of our homes. With the high connectivity to our house and family, the importance of establishing boundaries is magnified when it comes to work-life balance and upkeeping productivity. From being consistent in your schedule (no matter what it may look like) to minimizing distractions such as social media, web-surfing, or household chores, effective time management is a source for stability and freedom in a hybrid or remote role.

Put It Into Practice: 
– Set your own deadlines.
– Stick to a consistent schedule.
– Learn to say ‘no.’
– Don’t pressure yourself to multitask. 
– Take breaks. Staying at your desk for 8+ hours allows stress to consume your workday.
– Identify your timewasters. 

3. Adaptability

“When things suddenly change, you can control your discomfort and roll with it. Figuring out ways to embrace new situations comes easily to you.”

Optimism and resilience are indications of an adaptable employee. The willingness and preparedness to embrace change is a vital component in measuring effectiveness. Within the unpredictability and frequent change brought by COVID-19, many workers’ flexibility and job performance were tested. As a result, this self-management skill was in high demand to see out success. In shifting to new trends and market trends, the ability to navigate change instills trust from management teams and allows them to focus on other areas desperately needing attention. 

Additionally, adaptability is a core value linked to a variety of essential leadership qualities: (Key Step Media)
– Improved ability to lead in challenging environments.
– More practical and rapid responses to unexpected changes & ability to ‘sell the change.’
– Effectiveness in multiple roles, functions, or different organizations.

Put It Into Practice: 
– Research: Be proactive in staying relevant/current – seeking new solutions and strategies to address new or recurring problems. 
– Push yourself to take risks by setting goals that are outside of your comfort zone.
– Get curious. Stay open-minded and encourage others to do the same (i.e., procedures, technology, delegating responsibilities, etc.)

4. Conscientiousness 

“You are always mindful of what you say and the way you treat others. Others would describe you as kind and thoughtful.”

Conscientious people are careful, disciplined, responsible, and thorough, and they tend to plan and think things through before acting. (NOBA Project) Becoming a more conscientious employee (or self-aware employee) grants greater access to our thoughts, feelings, and desires, thus providing a sense of control. Conscientiousness is achieved by taking a more scheduled, communicative, and diligent business approach in tune with high awareness and appreciation for others. Assertive communication is critical to understanding your purpose and maintaining motivation. Digital miscommunication results from the absence of non-verbal cues such as tone, body language, and facial expressions.

Put It Into Practice: 
– Refine your communication skills.
– Schedule ‘check-ins’ with your management team, clients, or co-workers. 
– Set reminders for your tasks and responsibilities. 
– Organize your desk, desktop, and email dashboard. 
– Set methods for improving punctuality (setting clocks back, buffer times, etc.)

“All management starts with self-management, defined as the intentions and actions to be taken and the quantifying of those actions.” -Julian Pencilliah.

Wrap Up

Having these self-management skills shows that you are a reliable and emotionally intelligent employee. Managing yourself properly allows you to be more successful in achieving your goals and opens doors to future exciting career opportunities. What’s next? Reflect on the areas you can improve your self-management. Acknowledging any need for improvements is the first step towards change.

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5 Signs You’ve Found The Right Candidate For The Job

Whether you are looking to fill a role internally or for a client, the ability to know the makings of a great candidate goes beyond a strong work history. Finding success in recruiting requires thorough investigation and great instincts. In addition to aligning company and candidate values, personality and culture fit play a significant role in finding a perfect match and ensuring employee retention. Often portrayed through the attributes of the former athlete, here are five clear-cut signs you’ve come across the right candidate for the job:

Well-Prepared & Naturally Inquisitive

A strong introduction is critical as it shows the candidate’s enthusiasm for the role, passion for the industry, and high interest in the organization. A great candidate will have thoroughly researched the organization and position before conversation. When they’ve taken the time to truly understand a company, it shows their motivation is pure.

Is the candidate posing unique, in-depth questions or generalized questions concerning their own selfish ambitions? The more qualified professionals will have the ability to demonstrate their skills and experience through the thought-provoking questions surrounding long-term goals, business strategy, and issue resolution.

While a high energy level should be conveyed in their cover letter, the candidate must remain consistent in phone conversations and interviews. There is a reasonable cause to be excited when a candidate appears confident and has checked off the early boxes. However, a senior-level background and leadership potential is not the end-all-be-all to the makings of a prime candidate. To become a leader backed by followers, employees must first master the art of listening and understand what it means to be a good follower.

“Nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies.” – Lawrence Bossidy, Former COO of GE.

Visible Knowledge & Proven Results

Insightful and well-informed candidates are hard to come by, but finding such professionals is an excellent prerequisite to the makings of an all-star employee. With a track record of success, you will find the candidate’s forward-thinking will shine through, and they will be able to bring ideas to the table quickly. If they find ways to contribute to the company during an interview, they set a strong precedent for what a future relationship holds. 

Beyond any bullet points from a resume, a great candidate will be able to provide specific examples or statistics showing they are a goal-setter and goal-achiever. Tying into the job description and organization’s values, the candidate will have data or documented progress to showcase their potential and relevance to the position at hand.

While you want your phone conversations and interviews to run smoothly, you can expect to receive some ‘pushback’ and hard questions when speaking with a quality candidate. If you are the only one driving conversation, it’s easy to assume the candidate has not given the position a lot of thought or is naturally reluctant in discussion.

Clear Communication & A Winning Personality

In coordinating various interviews, screenings, and monitoring job postings, hiring managers and recruiters are not keen to wasting time on incompetent job-seekers. When candidates respond quickly and professionally regarding a job opening, they provide a strong first impression to employers aiming to promptly work through the interview process. From job application to a final interview, receiving active and polite communication from a candidate reveals a strong level of interest and forecasts a responsive and alert employee.

When you can see energy in their body language and hear the passion in their voice, you know you’ve found a candidate worth pursuing. If you do not see positivity radiate off a candidate in conversation, it could be a red flag for what the future would hold. Aside from appearing disinterested in the role, employers should be wary of a lackluster personality, especially when rapidly approaching deadlines and internal/external business relationships are on the table. An optimistic employee is more likely to reenergize your team and take on new challenges.

You Weren’t Scared Away By Any ‘Red Flags’

In trusting your instincts, there is tremendous weight in evaluating a results-packed resume and a ‘culture fit,’ but don’t fall victim to placing all your eggs in one of these baskets. Every applicant will have their share of flaws, but only the best will acknowledge them in testimony. Finding the ‘right’ candidate does not always mean they will be the ‘perfect’ candidate. A suitable candidate will impress their interviewer with the openness and willingness to call out their weaknesses and share how they’ve corrected their mistakes. Being self-aware reveals the making of an honest and emotionally intelligent employee.

“I [trust] people who are so confident in their skills that they are openly and instantly humble about things they are not good at.” -Paul English, CEO at Lola.com

Their References Came Through

Aside from providing tangible evidence to their job performance, the best candidates will be able to have their skills and character endorsed through written and verbal testimonies. There is a strong level of comfortability that ensues with an applicant that is confident in the words their previous employers and colleagues have to say. In addition, evaluating an applicant’s social media platforms and what they choose to put out into the world will speak volumes to their character, morals, and professionalism.

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Prioritizing Kindness in the Workplace

Through the deprivation of meaningful interactions and face-to-face communication, many employees do not have the wherewithal to maintain the motivation and passion necessary for peak production. It can be quite the challenge to garner the encouragement necessary to work through new challenges while certain COVID-19 restrictions remain in place. The inconvenience behind scheduling social and business interactions is often exhausting, and the timing does not always work for everyone. However, despite the attacks on team chemistry, simple ‘check-ins’ and uplifting words can reassure transformed job performance.

Don’t underestimate the power kindness can have in the workplace. Prioritize kindness to establish a culture of gratitude that boosts productivity and facilitates success through these strategic outputs:

Employee Recognition

As a low-cost, high-impact strategy, publicly recognizing work anniversaries, birthdays and visually demonstrating appreciation for your team members plays a tremendous role in enhancing team morale, unity, and productivity. Our natural feelings of self-worth are always there deep down, but sometimes just need to be confirmed to reap the benefits. Providing recognition, whether in a leadership position or not, will allow your co-workers to feel more fulfilled and confident in their work. As with any action, showing your gratefulness sets the standard for employee interaction (even if remote) that will reciprocate to other team members and to you.

Random Acts of Kindness

Research from the Journal of Economic Psychology suggests that volunteering or buying a small, thoughtful gift for someone is tied to improved mental health and happiness. Whether it is through contributions of your time, money, or encouraging words, completing acts of kindness will shape how the world views you and, more importantly, how you view yourself. While the longstanding impact of friends and family’s support is unlikely comparable, the personalization between co-workers cannot be overlooked. You do not need to have a relationship with an individual for your kindness to benefit both of you. Even the subtlest of efforts in casual interactions, such as a friendly ‘hello’ or a genuine smile paired with a ‘how are you doing’ can positively impact our moods.

A recent study from Inc revealed that completing acts of kindness is linked to increased energy, calmness, optimism, lower blood pressures, and general well-being. When you exhibit unconditional kindness, you develop a critical strength in developing relationships through integrity.

Sincere Feedback

Thwarting the psychological barriers of providing honest observation, complementary or not, is an anxiety-inducing experience. As a result, we assume the recipient is encountering a similar discomfort, but that is rarely the case. When you see one of your team members is struggling, support them in finding a solution. By delivering constructive and positive feedback thoughtfully, you pave the way for improved performance and happy and loyal employees. Providing this feedback will:
– Clarify expectations
– Inspire reflection and learning
– Increase employee engagement
– Affirm successes
– Identify needs
– Build confidence
– Shape company culture
– Strengthen job performance
– Improve leaders’ effectiveness

How To Be Kind

Nothing is too small to make an impact. Appreciate and compliment kindness when you see it, and it will infuse into your culture. Be intentional in sharing kind words and recognize the importance of being responsive and invested in what others have to say. Showing kindness to others can be carried from as simple an action as opening a door for someone to assisting a co-worker with an approaching deadline. Here are a few other simple ways you can exhibit kindness today:
– Ask someone to coffee or lunch.
– Share an entertaining link to someone it made you think of.
– Practice active listening.
– Bring in donuts or bagels for your team.

Are you operating on a solely remote basis? Take the time to send an email or text that acknowledges an employee’s contributions or give them a quick phone to ask how they are doing. 

Wrap Up

When your company facilitates and prioritizes kindness, you successfully establish a culture of teamwork and innovation, and best of all… It’s FREE! Kindness begets increased productivity, improved mental health, and reduced stress levels, but only when your knowledge accompanies action. Lead by example by showing gratitude, writing thank-you notes, recognizing hard work, and providing the occasional tangible token of appreciation. 

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4 Lessons Athletes Can Carry into the Business World

At NexGoal, we choose to tap into the network of former athletes because of the highly transferable skills they’ve acquired throughout their athletic tenure. Whether they competed on a professional, collegiate, or high school level, these athletes understand what it takes to succeed. Employers want to fill their organization with employees possessing these high character traits. Knowing how to thrive individually and as a team, and having hard work and dedication ingrained in their DNA, athletes today have a real competitive edge when entering the business world.

Perseverance & Competitive Drive

Athletes are continually facing new challenges, but much to their chagrin, it’s impossible to win them all. Despite this, they are built to overcome losses to tough competition and still find ways to improve when they are on the winning side. Under demoralizing circumstances, athletes maintain a high level of intensity and determination they believe will pay off. What others may view as a setback, the tenacious athlete will consider as a new obstacle to overcome. To avoid getting discouraged, setting immediate, manageable steps is vital.

Former Green Bay Packer Tony Moll credits his athletic background for their’ roll with the punches’ business model, “making audibles left and right.” Discover how Moll turned his winery hobby into a successful business venture through the lessons he learned on the football field. 

Optimism & Confidence

Athletes believe in their abilities to produce significant results, especially under pressure or when the odds are stacked against them. Basketball legend Michael Jordan never distressed over missed opportunities but instead focused on performing his best in the present moment. 

           “You have to expect things of yourself before you can do them.” -Michael Jordan

While there needs to be a balance between optimism and realistic goals, athletes will certainly not lack confidence and will provide the ‘self-starter’ mentality your organization covets. Inclined to accepting constructive criticism, their tenacity and hopefulness allows them to quickly correct course and prove their worth in the next presented opportunity. 

Leadership & Communication

An athlete’s qualities often place them in a natural leadership position as their work ethic and confidence begin to set the standard for other employees. Knowing the power of being a unified team versus being a group, athlete employees promote team chemistry and consistent communication. They are energizing, organized, and resourceful when it comes to their job performance, and therefore serve as natural motivators in the office. Even the more reserved athletes are used to believing in their abilities and therefore lead by their actions when the words are not enough.

Preparation & Consistency

Athletes operate under a goal-oriented, disciplined business approach that ensues consistent job performance and refined skills. Through intense preparation and a commitment to learning, the athlete’s strategic mindset keeps them relevant in a competitive market. Athletes don’t believe in such a thing as over-preparing, and having knowledgeable employees means having powerful employees. 

Throughout their athletic career, they have grown accustomed to balancing their commitments to academics, training, and family and friends their entire lives. Through effective time management and intense focus, athletes can concentrate their energy on the task-at-hand and keep their priorities’ in-check’ to be successful.

Wrap Up

If you are actively seeking quality employees for your organization who you can feel confident relying on, get in contact with us today to discover how we can work together! We utilize industry-leading technology and our pipeline of candidates to find your ideal employee. 

“What impressed me about NexGoal was the time they spent up front, understanding the core competencies required for our roles. We receive candidates that have the intangible winning qualities like hunger, drive, and passion.” -Bret Anderson, Millennium Labs.

If you are a former or current athlete, we hope this article helped you uncover your potential for your post-athletic career and how the skills you’ve acquired can transfer into the business world. Find confidence in how these desirable traits can make up for other areas your resume may lack.

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