Emotional Intelligence: The Key to Athletic and Business Success
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Brandon Harris

  • Staff
  • Job Search Tips
  • November 26, 2018

Emotional Intelligence: The Key to Athletic and Business Success

A while back, NexGoal asked a simple question over our social media channels: What traits acquired from your athletic career have or will help you in your professional career? The most common answers were persistence, determination, time management, and teamwork. However, one of the most interesting answers we consistently saw through our various channels was the idea of emotional intelligence. Defined, emotional intelligence (EI) is the ability to understand and manage your own emotions, and those of the people around you. EI is a term that has been around for a while but hasn’t always been associated with sports. Four-time Olympian Bo Hanson describes EI in sports as such,

“For years we have marveled at how the great athletes are able to “switch themselves on” to create amazing performances with incredible consistency.  We would describe them as being composed, mentally tough, having the right psychology, a great sports mind, emotionally controlled or simply determined or focused. Today we recognize these athletes as having high levels of competency in the area of emotional intelligence.”

Perfecting the mental side of an athlete’s game starts with a thorough understanding of EI. With high EI, traits like persistence, determination, and teamwork become easier to display because the athlete has full control of their emotions and is able to turn those emotions into positive behavior.

So how does the emotional intelligence that you learned in sports transfer to a career outside of sports in the business world? To better understand how, we need to look at the components of EI. According to Daniel Goleman, an American psychologist who helped to popularize EI, there are five main components of emotional intelligence:

  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social skills

In the following sections I will describe how the 5 components of EI make a difference for an athlete and how an athlete can translate those components to the business world.
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Self-Awareness:

Self-Awareness is the ability of one to understand his or her strengths and weaknesses as well as recognize their emotional state. In sports, self-awareness is essential for success. Coaches always talk about playing within yourself, which essentially means playing to your strengths. To be able to do this an athlete needs to be aware of what they’re good at and recognize their role. By recognizing and accepting their role, an athlete is able to better contribute to a team and allow for another player to pick them up in their weaker areas. The concept of roles also applies in the business world. You should be aware of your role in a company and stick within that role. That doesn’t mean you can’t improve on your weaker areas, but it does mean that you should be the very best in the role you’re assigned. By being the best in your assigned role, you become a valuable asset to your company and put yourself in good position for success.

Recognizing your emotional state in the midst of competition is perhaps one of the hardest things to master in sports. Losing control of emotion can be catastrophic in the heat of competition as it can affect individual and team performance, as well as team morale. That is why it is important in competition to be aware of your feelings quickly. Playing with emotion is fine, but it has to be controlled. Some coaches refer to this as playing on the edge but not over it. Much is the same in the business world. Emotion can be a great motivator in company culture if it is positive. However, negative emotion can be extremely hurtful to employee morale and company culture. If an employee is constantly scared that they might get berated for not doing their job, they will be more cautious in their work which can lead to stagnant creativity as well a high turnover rate for the company. By learning to recognize your emotional state, you can begin to decide when it is appropriate to display certain emotions to get the most out of co-workers or employees.

Self-Regulation:

Once you are able to recognize your emotional states effectively, you have to be able to regulate those same emotions. As Hanson described, in athletics this is the ability of the athlete to stay composed and mentally tough no matter the circumstances. The ups and downs of competition cannot get to an athlete. They need to maintain an equilibrium of emotions that balances both highs and lows if they hope to develop consistency in their craft. This means not dwelling on both failures and successes. What’s important is what you do next. Your emotional state also rubs off on teammates which make your regulation of emotions even more important as it can affect the overall team’s performance.

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This same mindset should be carried over into the working world. “Being able to stay composed and have the confidence to talk to high level executives and make presentations is essential to the success of any person in business, especially to those in sales,” says CEO of NexGoal and former NHL player Kevin Dahl. Just like in athletics, the moment should never be too big for you in the corporate world. It is essential to keep your composure in the most high pressure situations. By regulating your emotions, you can keep calm and focus on the task that needs to be accomplished.

Motivation:

If an athlete wants to be the best at their sport, they need to be able to motivate themselves. Self-motivation in sports involves persistence, determination, and focus. An athlete who can motivate himself or herself has clear goals that they want to achieve and will find any means necessary to overcome obstacles that stand in their way to meet these goals. It is their hope that while they drive to meet their goals, their teammates will recognize their efforts and follow their lead. The most motivated athlete is often the best athlete because their passion for their sport will not let them quit and force them to get better.

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In the business world, these same traits of motivation can lead you and your company to the top. Setting clear goals for yourself or your company is essential to motivation. To be successful in the business world you need to know where you want to be and then have a plan to get there. Motivation is what will drive you to carry out your plan and allow you to reach your next goal! When looking at how to motivate yourself and others you have to ask yourself if you’re passionate about your job. Passion and dedication are key drivers of motivation and if neither exists, perhaps it’s time to explore a new career. Once you find your passion, it’s just a matter of keeping your eye on the prize and continually finding ways to meet the goals you have set for yourself and others.

Empathy:

An athlete is not always at the top of their game. All athletes have days where things just aren’t clicking. It is important for an athlete to understand this so that they are better able to show empathy to their teammates when they are struggling. To show empathy is to actually put themselves in the shoes of their teammate. A good teammate is one that has a complete understanding of each of his or her teammate’s personalities and is able to quickly diagnose the root of what is causing their poor play. It is then up to the athlete to pick up their teammate and find a solution so that the team can thrive.

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Having the ability empathize in the working world is equally important as it is in athletics. You are not always going to be able to make everyone happy or achieve complete motivation no matter how hard you try. However, you do have the ability to understand why a person may not be happy or motivated by empathizing. Two of the best ways to effectively empathize with someone are active listening and reading body language. Active listening involves providing feedback to the speaker when they are speaking to you. By engaging the speaker with feedback, they are more likely to feel that you care about their problem which can lead to more openness and cooperation. Reading body language is also essential because a co-worker or employee might say one thing but their body language could very well be saying something different. By recognizing different intricacies of body language, you will be able to tell what a person’s emotional state really is and adjust how you speak with them so that you can better use empathy.

Social Skills:

Having good social skills is one of the most important traits an athlete possesses as a teammate. Social skills in an athlete are really a culmination of the first four aspects of EI. To possess effective social skills an athlete must be aware of their emotions and be able to regulate those emotions. An athlete must also be able to motivate his teammates through communication as well empathize when a teammate isn’t playing to their full potential. If an athlete has perfected the first four EI concepts, then they are well on their way of being a master in social skills.

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Possessing good social skills in the business world also involves mastering the first four aspects of EI. Communication in the working world is key because saying or typing the wrong thing can have dire consequences. Self-awareness, self-regulation, motivation, and empathy all play a role in helping avoid such costly mistakes. Social skills are also important to have when you are trying to convey an idea or persuade someone. Both situations involve strong interpersonal or presentation skills and also a complete understanding of your audience. Having an understanding for your audience is very similar to understanding your teammates. You have to realize each person is different and you should prepare to communicate with them as unique individuals.

Summary:

EI in athletics and the business world go hand in hand. The EI you learned playing a sport can be easily translated to your working profession. Go back and think what made you a good athlete and teammate, and take those same traits and use them in your career. More likely than not, the EI experience you gained in sports will put you far ahead of the competition in the business world.

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  • Staff
  • Job Search Tips
  • April 4, 2016

5 Ways to Win Opening Day at Your New Job

It’s Opening Day for Major League Baseball. Being from Cleveland, this is probably the most optimistic day of the year. Winter is (usually) coming to a close, and we’ve heard nothing but positive things from Spring Training about the Cleveland Indians. Unfortunately, this optimism and excitement is usually temporary, as reality sets in and many realize they may have set expectations a little too high.

Regardless, this optimism and excitement is important for fans to have. Opening Day is a chance for a new beginning. The slate is clean for the year, and there is nowhere to go but up. As fans, we only get to experience this feeling of a new beginning once. It’s important that you cherish it and enjoy the moment for what it is.

Like Opening Day, your first day on the job is a moment and feeling you can only experience once. You begin with a clean slate and it’s up to you to decide how you will experience it. Like any MLB team, you want to set the tone early in your new position.

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On you opening day on the job, you will experience a lot of emotions and have a lot of new information thrown your way. It is important to be able to navigate this roller coaster of a day as effectively as possible. Follow these five tips on your opening day and you will be able to get of to a strong start on your new job.

Show Up Early

Being late for the first day on the job is a surefire way to set a negative tone for your new position. Not only will it leave a bad impression on your superiors and peers, but it will also provide unnecessary stress on your mind throughout the day. You should to be focused on acclimating to your new environment, and not focused on what you could have done to get to work earlier.

The best way to make sure you show up to work early on the first day is to practice your routine. Before you start your new job, find a day where you can go through your full morning routine and commute. Time yourself on how long it takes and then set your alarm 15-30 minutes before that time. Yes 30 minutes might sound like a lot, but knowing you will be at work on time is one less stress that you do not have to deal with on what will be a hectic day.

Get Organized

Showing up early for your first day is the perfect time to begin organizing your working situation. Humans naturally like to procrastinate menial tasks like organizing a desk or setting up an email account. However, getting this done on your first day will give you one less task to get done when you actually start to get busy.

Getting organized first thing when you show up will also demonstrate initiative on your part. It shows that time is valuable to you and that you want to set a positive tone. Your superiors and peers will love to see you are ready to go from day one.

Listen

Of all the things to do on the first day, this is probably the most important thing. More than likely you will be hit with more new information than you can handle on your opening day. Make it your goal to take in as much of it as you can. Superiors usually do not like to repeat themselves, and they will be thrilled to see you remembered what they told you.

To help your memory, take a lot of notes. It is always a plus to able to consult your notes for answers to questions rather than waste someone else’s valuable time. Also stay off your cell phone, you will be too busy on your first day to have any time to check text messages or Facebook. All your focus needs to be on acclimating to your new position.

Prepare and Ask Questions

Ask Questions

Asking questions is a big part of day one at a job.

When you are listening, you should be practicing what is called active listening. Active listening involves providing feedback to the speaker when they are speaking to you. One of the best ways to be a good active listener is to ask questions.

Asking questions tells a person you are engaged and interested in the subject matter. It is important you ask the most questions you can on your first day. Chances are you will receive a lot of attention on your first day that you will not get down the line. While you have all this attention, it is the perfect time to get any questions you might have answered before people’s attention shift.

Talk to Peers

If you are going to be working with your team for the foreseeable future, you might as well start to get to know them on the first day. By talking to your peers you will be able to gain valuable insight on company culture and how people operate on a day to day basis. You will also be able to begin to establish positive working relationships that could prove to be valuable in the future.

Always be friendly when approaching new peers. Having a good first impression is a very powerful tool when establishing trust among co-workers. Perhaps the best way to leave a good first impression is to find a commonality with your new peer. People are naturally drawn to others with similar interests and backgrounds and it is a good way to establish an immediate bond.

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  • Staff
  • Interviews, Job Search Tips
  • March 29, 2016

Job Interview Final Four: How to be Last One Standing

March Madness has certainly lived up to its name this year. A number two seed lost to a 15 seed, six of the seven ACC teams in the tournament made the Sweet 16 and we saw a team lose a 12-point lead in 35 seconds. In the end though, all of this madness has culminated in a Final Four featuring Villanova, Oklahoma, North Carolina and Syracuse.

Among a pool of 68 teams, they are the only four left standing. These teams didn’t necessarily have the best records or highest seeds, but they have won the most games in the tournament and that’s what matters most. Now this weekend, we will all witness who has what it takes to reach the championship.

There are actually a lot of similarities between the NCAA tournament and the interview process.

Hiring managers first select a pool of candidates, and then they slowly whittle it down until they have a handful of final candidates. Like the tournament, final candidates might not have attended the most prestigious college nor had the most work experience, but nonetheless they found a way to demonstrate value over all other candidates.

While it’s a great accomplishment to be one of the final candidates, the end goal is to be the last one standing. At this point in the interview process everyone is going to be good. Details you may not have executed earlier will need to be executed now if you want to create separation from your competition. Here are four tips that can help you stand out from the competition if you find yourself in the “Final Four” of the interview process.

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Research the Company

Before any of the Final Four teams play each other, they will all have researched their opponent. They study their opponent’s tendencies, offense, defense, best players and much more. Each team will attempt to be more prepared than their opponent with the hope this extra preparation will make a difference in the final score.

While researching your opponent might not be helpful for a job interview, researching the company is (just like we talked about last week). Companies appreciate candidates who have a good understanding of what the company does and what they stand for. They do not expect the candidates to be experts, but they want to know the candidates are genuinely interested in the company and not just a pay check.

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Researching a company is easy. Knowing what you should research about the company is more difficult.

A good place to start your research is the “about” page. While you’re reading this page, pay attention to patterns like repeat words or phrases. If they mention something more than once, it’s probably important. Also, look for a mission statement or the company vision page. Companies want their employees to be the embodiment of these statements. Read this section carefully and figure out how you fit into the statement.

After visiting the “about” page, check to see if the company has a social media presence. If they are active on social media see what kind of campaigns they might have run recently or what projects or products they are trying to promote. Businesses are always impressed if you are caught up on their current events.

Prepare for Questions and Create Questions

As you research a company, you should start to formulate potential questions you could be asked and potential questions that you can ask. Businesses love to test a candidate’s knowledge about a company. They might ask about an area where you think the company could improve or they might ask how you fit into a company’s vision. If you’ve done research, you should be able to come up with clear and specific answers to their inquiries.

The key to preparation for questions is anticipation. As mentioned in the previous section, if a company keeps repeating certain words or phrases there is a good chance they will ask you about it. If there is a new product or process, they will probably ask your opinion about it and if you think it works. Noticing patterns and common themes of the company is essential to getting a leg up in the interview.

Creating your own questions for the hiring authority is just as important as preparing for their questions. There is no bigger mistake you could make than having no questions to ask when you are finished with an interview. Having no questions tells the hiring authority that you really aren’t interested in the position or company. They want to see that you have genuinely thought about the position and the company.

When formulating your questions, try to strike a balance between questions that are related to the specific position you are interviewing for and questions about the company. Asking questions about the position will clarify any misunderstanding you may have with job duties and allow the company to go into greater detail than what might not have been covered earlier in the interview process. Asking questions about the company will help give you a clearer picture of company culture and vision, and show the company a genuine curiosity for what they do.

Body Language

As the saying goes, a picture says a thousand words. The same can be said for body language.

People unconsciously read body language and form opinions while doing so. You can say all the right things, but if your body language doesn’t match what you are saying the message can get lost.

When it comes to body language, the first thing you should focus on is posture. Sit up straight and do not slouch. Slouching shows weakness and submission, which are qualities that employers do not want to see. Also, keep your body language open. Do not cross your legs and arms as that can tell an interviewer you are closed off.

After making sure your body posture is good, focus on your eye contact with the interviewers. You don’t need to burn a hole through them with your eye contact, but be sure to look them in the eyes when they are talking and consistently when you are talking. Not making eye contact is once again a sign of submission and weakness interviewers do not want to see.

The last body language aspect you should pay attention to is your hands. Talking with your hands is fine, but too much motion can distract interviewers. If you going to talk with your hands make sure it is in sync with what you are saying.

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Thank Your Interviewers

Your last impression is just as important as your first impression. Always remember you are just fortunate to have gotten the opportunity to interview. They could have chosen anyone else, but picked you. A little gratitude can go a long way when hiring managers are making their final decision.

While thanking your interviewers immediately after your interview is important, it is also important to thank them on a follow up email or letter. It does not need to be long. Simply thank them for their time, and tell them if they need anything else to not hesitate to contact you. If two candidates are a tie in the eyes of the hiring managers, a thank you letter could mean the difference between getting the position and losing it.

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  • Staff
  • Job Search Tips
  • March 28, 2016

5 Traits NCAA Athletes Need to Highlight in Their Job Search

The life of an NCAA athlete is a difficult one. Time is expected to be split between their sport and academics, leaving little time for anything else in between. Often what ends up getting lost in the shuffle of this sport and school balance is relevant job experience.

Where most college students are afforded the luxury of internships or on campus and summer jobs, athletes often have to pass up these opportunities to meet their immediate responsibilities. Before NCAA athletes know it, graduation has arrived and they need to put together a resume for potential employers.

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What should be on this resume though if you’re an athlete who has no relevant job experience?

Yes employers value relevant job experience, but job responsibilities can be taught. What can’t be taught are the traits that fulfill job responsibilities. Traits like coachability, competitiveness, confidence, discipline and persistence cannot be instilled by employers. Yet these very traits have been bread into athletes from their childhood and every athlete should be aware of their importance in the working world.

In this week’s motivation Monday, we want NCAA athletes to learn that their time spent in sports is just as relevant as job experience. Whether it is your resume or on a job interview, athletes should make sure to highlight the following traits.

Coachability

Athlete Coachability

Being able to be coached is key.

Every athlete has been coached in their lives. From a young age, athletes learn how to take direction and criticism. By learning those skills, they are able to make improvements to their game–which ultimately helps them become better competitors and help to achieve their goals.

Companies want employees who are able to listen and learn. Managers do not want subordinates that disregard their advice. They want people who are willing to learn and take instruction. Athletes are already used to being coached, so it is easy for them to demonstrate this trait.

Competiveness

Behind every successful athlete is the desire to compete. Athletes are constantly competing, whether it is against an opponent or against themselves. This drive is not something that can be taught. The desire to compete is simply built into athletes.

While looking for employment, athletes need to be mindful that their competiveness goes hand in hand with any business. Businesses are always looking for ways to separate and rise above their competition, and the only way to achieve this is to have employees who want to do the same. This desire to compete is a natural instinct for athletes, and they should find ways to show potential employers how their competitiveness can translate to success within their company.

Confidence

Confident athletes get the job done, no questions asked.

Confident athletes get the job done, no questions asked.

Athletes trust their abilities. Rather than wasting time doubting whether they can do something, they tell themselves they can do it and then figure out how to make it possible. Athletes know how to stay optimistic and produce under pressure even when the odds are stacked against them.

Employers want employees who face adversity with confidence. When there is a problem that needs to be solved, they want workers who say “I can” instead of “I can’t.” Athletes understand how to trust their abilities and that is an extreme value to companies.

Discipline

Discipline is essential to athletes in practice and in competition. Athletes need discipline in order to train properly both physically and mentally for their sport. They also need discipline in the heat of competition when things are not going their way, or if they need to maintain a lead.

Athletes can easily transfer the discipline they learned in their sport to the office. Employers value workers who are organized and keep a schedule. They want workers who have demonstrated the ability to balance multiple responsibilities, and student-athletes do this every day of their lives.

Persistence

All athletes fail at some point in their lives. However, it is those who persist and learn from their failures who end up being the most successful. Having a never give up attitude is essential for athletes if they ever want to win and stay ahead of their competition.

The same never give up attitude is extremely valuable to businesses. Potential employers want to know how a candidate handles failure. Athletes can draw from numerous experiences in their respective sports and show businesses that they are able to persist through adversity.

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  • Staff
  • For Employers, Interviews, Recruiting
  • March 22, 2016

3 Recruiting and Hiring Mistakes Your Company is Making

Steve Jobs once said that a small team of A+ players can run circles around a giant team of B and C players. The majority of companies would tend to agree with Jobs’ observation but many struggle to attract the A+ players.

To find these A+ players takes an effective and efficient recruiting strategy that exceeds industry standards. Businesses must lose the mindset that it is solely up to the candidate to impress them and not the other way around.

Perhaps the best place to begin when revamping a recruiting strategy is to first identify mistakes that might be discouraging A+ candidates from applying. Here are three common mistakes our team has identified that companies make time and time again that severely hurt their chances of recruiting the cream of the crop.

Communication

This is probably the biggest area where businesses fail in recruiting. The reason for this failure can be traced to the fact that there are a lot of moving parts in the communication between a candidate and hiring authority.

The first two areas that companies should look at when evaluating how well they are communicating with candidates are job descriptions and company description. Candidates value clarity when they are about to take a new job. The less questions they have about the job and company when they are about to make a decision the better. Whether it is online or during the interview, the company’s vision and purpose should be clearly defined and it should be easy for the candidate to see how the job they applied for fits into that vision.

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Once a candidate understands how the job fits into a business’s vision, it’s important to communicate how the candidate can fulfill the role. If a candidate isn’t quite clear how their skills are relevant or applicable to a position, it’s very likely they will continue to search for other opportunities.

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Effective communication is just as important post interviews. Candidates want to know where they stand in the process and how much longer they have to wait for a decision. They also may have lingering questions they may want answered post interview, and it should be someone’s duty to follow-up on those questions in a timely fashion.

Timeliness  

Being timely can be a tricky balance for companies when it comes to making a hiring decision. Certainly, companies want to take time to properly weigh all candidate options. But if they take too much time, companies risk losing the candidate’s interest and allow rival companies to recruit them.

When recruiting elite candidates there is no time waste. It is fair to assume that multiple companies will be recruiting the very best candidates. Showing speed in the recruiting process sends a strong message to a candidate that they are wanted.

To strike an even balance between thorough evaluation and speed, companies should impose deadlines on when a position needs to be filled. It should be fairly easy to set a timetable for hiring, as hiring managers can simply examine how long it took before to fill the same or similar position. Setting a deadline is a great way to prevent overthinking and gives candidates a time frame for how long the hiring process will be.

As mentioned in the previous section, being timely is also important when communicating with candidates. Any questions should be answered within 24 hours of them being asked. Humans by nature can be very impatient, so the quicker you can put their mind at ease the better.

Transparency

The very best candidates will know everything there is to know about a company. They will be just as aware of a company’s strengths as they are the weaknesses. Hiring managers who try to hide weaknesses or problems the company has will only isolate top candidates and raise doubts in their mind.

Honesty can go a long way in the recruiting game.

If there is something unflattering that is being said about a company, hiring managers should be straightforward about the issue. Bringing this up before a candidate does shows that the company has nothing to hide and is proactive in confronting the issue.

Transparency is also important when describing the position to a candidate. It does not look good when a candidate shows up the first day on the job and they are handed responsibilities that were never mentioned in the hiring process. Chances are that person will not last long with the company, which could create a glaring turnover problem for a business.

Hiring authorities need to be able to clearly explain job duties throughout all parts of the hiring process. The position should first be clearly explained on the application and then during the interview.

A very helpful way to paint a clear picture of job duties is to have the candidate talk to someone that works in the same or similar position that the candidate is applying for within the company. This person should have a substantial amount of experience in the position and should be able to clearly explain the position and answer any questions.

If your company is already avoiding these three mistakes, that is a great way to ensure you are attracting top talent to your open positions. If not, the team here at NexGoal has plenty of tips and proven knowledge on the recruiting and hiring process–and we are only one click away.

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